We get orders ready inside 1–3 business days of ordering, weekends excluded. Give it as much as 5 business days when a launch or the busy season hits. A shipping confirmation email reaches you the second it moves.

Once shipped:

• United States: 5–7 business days (a little longer for Hawaii & Alaska)
• International: 7–15 business days

Treat delivery windows as estimates — holidays can push them around a little.

A tracking number and a link come in your shipping confirmation email. There is also the order tracker above. Can't find it? Email Contact us and we'll pull it up for you.

Orders go straight to the warehouse to be prepared, so from the moment one is placed it is already moving and nothing about it can be changed or cancelled. Do check your shipping details before you pay. If it is really urgent, message us quickly at Contact us and we'll do our best.

We do — worldwide. Count on roughly 7 to 15 business days for an international order.

Nothing to it. Stopping or adjusting happens whenever you like, over in our customer portal, or just drop us a line at Contact us and we'll take care of it for you.

Do add the order number, or whichever email address you paid with, so your account turns up fast.

Plenty left from last time? Pushing the next shipment back, or skipping it, is something you can do yourself in the customer portal, or message us at Contact us any time before the renewal date, or we will handle it — so nothing leaves before you want it to.

Delivery frequency and shipping address are both yours to edit whenever, over in the customer portal. Or if you prefer, just email Contact us and we'll happily make the changes for you.

Nearly always this means a live subscription is still sitting on your account. The warehouse begins preparing the order as soon as a renewal goes through, which puts it under our usual order policy. Email Contact us and we will get it straightened out, with future renewals held so it cannot happen again.

Odds are it sits under another email or another payment method. Have a go at signing in to our customer portal using whichever email paid for it.

Nothing there either? Then come straight to Contact us and we'll find it for you.

It varies by product! Head to our how-to-use page to find how often and how to use each one.

Gentleness is built into our formulas, and customers with sensitive skin are among the fondest of them. Still, treat this like any new skincare: patch test on the inside of your arm first, and stop using it if your skin reacts.

They are — gentleness is the point, and the masks were made with everyone in mind. All the same, your medical history is something only you and your doctor know, so run any new addition to your routine past them first.

Dry, cool, away from sunlight, and left sealed until the moment you want one. Chill a mask in the fridge first and it comes out extra refreshing, great for puffiness.

Yes — our masks have a shelf life of about 3 years. Printed on the packaging is the expiry date; stay inside it and you get the mask at its freshest and best.

Returns are accepted inside 10 days of delivery (going by the tracking date). They have to be unused, in the packaging they arrived in, with proof of purchase. Start it off by emailing Contact us and the return address and the instructions come straight back. Everything is spelled out in our refund policy.

Just email Contact us quoting your order number and the reason. Once it is approved we tell you where to post the package. Do hold on for that approval — a return sent without it cannot be taken in, and the postage back is on the customer.

So sorry about that! Reach out within 10 days of delivery with a quick photo of the issue and your order number, and we'll make it right.

Nothing to stress about. Give us the name or the email address used at checkout and it gets found straight away. A day is usually all it takes to settle a billing question.