Refund policy

Refund Policy

At Quasi, your satisfaction is our priority. We offer a straightforward 30-day refund policy for all purchases.

Refund Eligibility

You may request a refund within 30 days of your purchase date, provided the following conditions are met:

• Items must be in original, unused condition
• Items must include all original packaging and accessories
• Items must not show signs of wear or damage caused by the customer
• The return must be initiated within the 30-day window

How to Request a Refund

To initiate a return, please contact our support team at supportquasi@gmail.com with your order number and reason for return. We will provide you with return instructions and a prepaid shipping label when applicable.

Refund Processing

Once we receive and inspect your returned item, refunds will be processed within 7-10 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to reflect the credit.

Exceptions and Non-Refundable Items

The following items are not eligible for refund:

• Items purchased as final sale or clearance
• Items that have been worn, washed, or altered
• Items missing original tags or packaging
• Items damaged due to misuse or customer negligence
• Digital products or downloadable content

Return Shipping

Return shipping costs are the customer's responsibility unless the return is due to a defective product or our error. In such cases, we will provide a prepaid shipping label.

Questions?

For refund inquiries, please contact supportquasi@gmail.com. Our support team will respond within 24-48 hours.